2018 Integrated Annual Report

Our results in 2018 confirmed the effectiveness of our strategy – based on leveraging the quality of our networks and enhancing our services. We are now in a position to build on these two strengths and the success of our Essentials2020 strategic plan in order to take the Group’s growth and transformation 
to the next level.

21 à la Une, the Orange stakeholder review

At Orange, we want to bring about meaningful progress for our employees, customers and society as a whole. That’s why we constantly listen to our stakeholders. This year, we wanted them to be more involved in our integrated annual report. Nearly 50 stakeholder representatives – economic agents, Orange employees and employee representatives, public sector and civil society – came together to write 21 à la Une, the Orange stakeholder review. We drew on their input on a variety of subjects – society and environment, employment, the economy, technology, trust and ethics – to enrich our 2018 integrated annual report.

Our areas of excellence today

Today, Orange is one of the largest telecoms operators in the world with a foundation of ever-more efficient network infrastructure and unmatched expertise in customer and employee experience. Our success is based on an inclusive approach to innovation and robust financial performance.

Our choices for a better tomorrow

Our leadership in terms of connectivity forms the foundation for our multi-service operator strategy. By developing networks, guiding businesses through their digital transformation and scaling up mobile financial services, content and smart services for everyday living, we are reinforcing our ability to create value
in the years to come.

Highlights

Three strategic acquisitions in data, cloud and healthcare technology

Orange Business Services has strengthened its expertise in data analytics and governance through the Business & Decision acquisition. Basefarm has solidified our strategic position in the cloud market with cutting-edge technologies to manage critical applications and data analysis, big data and multi-cloud services. While Enovacom has enhanced Orange Healthcare’s range of solutions for IT system interoperability and security.

All-mobile personal loans from Orange Bank

Orange Bank has expanded its product range with a pioneering personal loan solution. Customers can now apply for a loan using the mobile app and release the funds whenever they wish up to six months after their request is approved. This deal is a first on the market – and another example of the innovative, simple and helpful services we provide for everyone.

OCS turns 10!

Happy anniversary, OCS! Over the past decade, it has grown into a key player in France’s audiovisual landscape, and almost 3 million customers now enjoy its four channels (OCS Max, OCS City, OCS Choc and OCS Géants). Such success is down to the care we take to provide subscribers with unmatched content through high profile partnerships with HBO and Netflix.

Solar power from Orange Energy

Access to energy is one of the essential needs we are looking to meet in Africa. By the end of 2018, Orange Energy kits for homes and businesses were available in seven countries (Burkina Faso, Côte d’Ivoire, Democratic Republic of the Congo, Guinea, Madagascar, Mali and Senegal). These portable systems are a sustainable source of energy that everyone can use. Orange Energy won the AfricaCom award for the most innovative service in November 2018.

Orange is number one for fibre in Europe

We continued to roll out our fibre network at a very brisk pace in 2018. We now have more than
29 million FTTH-connectable homes in Europe, ranking us in first place for the third year running. Our business results have also hit a record high with almost 600,000 net sales in France, 623,000 in Spain and 152,000 in Poland.

Alongside the World Cup winners

In May 2018, Orange became a prime partner to the Fédération Française de Football for a
four-year period. So we were alongside the French national team, every step of the way to ultimate victory, at 2018 FIFA World Cup Russia™. We are also National Supporter of FIFA Women’s World Cup France 2019™, and partner of the Confederation of African Football since 2008 and until 2024.

Orange Wholesale & International Networks is up and running

In 2018, this new division was created to develop our wholesale business in France and around the world, supporting growth in our BtoC and BtoB activities, and building network infrastructure with a view to cementing our strategic position among the world’s leading operators.

Road safety

Orange is helping to keep its customers safe with advice on how to use their phone responsibly on the road. Our television and cinema campaign, Vous Rapprocher de l’Essentiel (“It’s all about what matters to you”) in France and seven other countries using the hashtag #LaBonneConduite (meaning driving safely) raised awareness of the dangers associated with using phones while driving, riding and walking.